Don't forget to come and say hi at our booth
We will be at
Grab some meme stickers &
Talk to our
Don't miss our speaking session with our own Leslie Farinella and Angela Williams from Cisco
DEVELOPING A CONTENT OPERATIONS TECH STACK FOR THE FUTURE: CISCO & XYLEME
Bridging the gap between centralized and decentralized
10:45 am — 11:45am PT
Thursday, October 27
Cisco partnered with Xyleme to help drive both consistency and efficiency across multiple business units in order to increase product adoption rates and improve the customer experience, while also gaining visibility into content performance and customer sentiment with expanded reporting analytics dashboards.
The Cisco Content Enablement Platform team partnered with Xyleme to drive innovation by leveraging content best practices, data analytics solutions, and experience design across the product teams, while also meeting each individual group’s unique content needs. The Cisco team was able to create a content technology stack that is uniquely configurable to each business units’ key strategies.
In this session we will explore how a centralized content operations strategy can improve customer experience and enablement across diverse distribution strategies and separate integrations to both drive and leverage efficiencies across them.
In this session you will learn:
- How Cisco improved customer experience and enablement across their product portfolio
- How a centralized content operations strategy can improve customer experience
- How Cisco used Xyleme to integrate across a diverse set of platforms
Meet our team
What we do
Power the digital transformation of training & compliance content for any learner, anywhere, on any device, to better support your employee experience, drive engagement & simplify regulatory compliance
Prior to Xyleme, Ford utilized different course templates and different content production tools, as well as outside tools for developing assessments. This created inconsistencies with layouts, while also driving up costs and production times.
Ford’s Finance Department partnered with Xyleme in late 2018 to improve and streamline content creation and translation management. The content team now creates learning in small, digestible chunks and uses Xyleme to assemble courses.
As a result, Ford’s Finance Division was able to reduce average translation costs from approximately $2,600 per course, to just $650 per course — a 75% savings, totaling more than $175,000 in the first year alone.
Rogers’ authoring tools and content tech stack were decentralized, making it extremely difficult for the team to control consistency across the organization’s vast library of content outputs and deliverables. Authors had to rely on individual governance and quality assurance guidelines, which often resulted in inconsistencies.
A shift from traditional decentralized learning content authoring tools to Xyleme’s XML-based CCMS platform made it possible for Rogers’ content team to manage the organization’s extensive content libraries from a centralized platform, regardless of format, audience, or delivery channel.
By componentizing their content and adopting a reuse strategy, powered by Xyleme’s industry-leading Component Content Management System (CCMS), Rogers has realized a 53.2% reduction in content development costs.
What our customers say
"We saw a significant increase in completed learning courses after rolling out Xyleme. Our learner engagement — a key KPI for our organization — improved, and the built-in analytics provided the data we needed to prove it."
"We simply didn’t have enough FTEs to do what was being asked — let alone on a rushed timeline. We couldn’t have done it without Xyleme."
“This investment has supported our department’s commitment to reduce operating costs, while also aligning with key elements of our learning strategy focused on building more interactive and engaging experiences for learners across our organization."
Why you need a content reuse strategy
Organizations today serve increasingly diverse audiences — each of which demands a personalized content experience. But how do you personalize content at scale without creating an unmanageable content maintenance burden? The key is content reuse.
Xyleme has been recognized by Bersin by Deloitte, Brandon Hall, and Training Industry for excellence in products, learning design, and innovation.